Privacy Policy

Last updated: 17th January 2025

1. Introduction

SCALE GRP LTD ("we," "us," or "our") operates ELEVATE (the "Service"), designed to assist media buying agencies and e-commerce brands in integrating their social media and e-commerce platforms for data visualiSation and analysis. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Information: Name, email address, phone number, and other contact details.

  • Account Credentials: Usernames, passwords, and other security information for accessing the Service.

  • Platform Data: Information from your integrated social media and e-commerce platforms, including but not limited to posts, messages, transaction details, and analytics data.

  • Usage Data: Details about your interactions with the Service, such as access times, pages viewed, and other usage patterns.

  • Device Information: Data about the device you use to access the Service, including IP address, browser type, operating system, and device identifiers.

3. How We Collect Information

We collect information through:

  • Direct Interactions: When you register for an account, fill out forms, or communicate with us directly.

  • Third-Party Integrations: When you connect your social media and e-commerce platforms to our Service, we access data from these third-party services as permitted by you and their respective privacy policies.

  • Automated Technologies: Through cookies, server logs, and similar technologies that track user activity on our Service.

4. Use of Your Information

We use the collected information to:

  • Provide, operate, and maintain the Service.

  • Facilitate the integration of your social media and e-commerce platforms.

  • Generate and present dashboards and analytical reports.

  • Communicate with you, including responding to inquiries and providing updates.

  • Improve and personalize user experience.

  • Ensure compliance with legal obligations and protect against legal claims.

5. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our Service, subject to confidentiality agreements.

  • Legal Obligations: Authorities or other entities when required by law or to protect our rights.

  • Business Transfers: In connection with mergers, acquisitions, or asset sales, your information may be transferred, provided the receiving party agrees to respect your personal data in a manner consistent with our Privacy Policy.

6. Data Security

We implement appropriate technical and organiSational measures to protect your personal data against unauthoriSed access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request copies of your personal data.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data under certain conditions.

  • Restriction: Request restriction of processing your personal data under certain conditions.

  • Objection: Object to processing your personal data under certain conditions.

  • Data Portability: Request transfer of your data to another organization or directly to you under certain conditions.

To exercise these rights, please contact us at [Your Contact Information].

8. Third-Party Links

Our Service may contain links to third-party websites or services not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

SCALE GRP LTD
UNIT 2A SWORDFISH BUSINESS PARK, HIGGINS LANE, BURSCOUGH, UNITED KINGDOM, L40 8JW
admin@scalegroup.co

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.